Communication Change Challenge Process

Communication Change Challenge Process

Communication Change Challenge (CCC)

Understanding Part 4

In Part 4, you are setting a goal for this project based on the outcome that you want to achieve. Knowing what you want the end result of this project to look like will help you to identify and implement the behaviors necessary to achieve that goal. Second, you are identifying a set of communication behaviors that will lead you to your goal. Be specific – what will you do or say that is different? This is what you need to include in 4E.

Reminder – It is not time to implement new behaviors yet – this week you are setting a goal and identifying the new communication behaviors that will help you to achieve that goal.

Be sure to submit all of the parts listed in the blue box below.

CCC Part 4: Goal Analysis

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The interpersonal communication skill you selected earlier in this project is not yet stated in specific behavioral terms. For example, “I want to overcome shyness and meet new people,” gives you little direction. Some questions you might want to ask yourself are: What new people? Where will I meet them? When will I meet them? How many do I want to meet? How often? What will I say when I meet them? What do I typically do in these situations that I want to avoid?

4A. Copy your original goal from CCC Part 1E. Now look at your 4 Self Review goals that you wrote in Weeks 1 and 2. Read over your journal analysis of the CCC Part 2, and the positive models you want to emulate from Part 3 that you did in Weeks 2 and 3. Do you think your goal as written in Part 1E needs to be modified or changed?

4A1. Write down your original goal from CCC Part 1E.

4A2. Write down what you think your updated goal for this project should be now. It may be the same, slightly modified or totally different from Part 1E. For example:

“I want to be able to tell my family ‘no’ when I do not want to do something for them. I do not want to be taken advantage of and I want to stop feeling guilty when I do say ‘no.’”

4B. Jot down some communication behaviors that you associate with your goal. To arrive at this list, answer the following questions:

4B 1.What must a person be saying and/or doing for me to say that he/she has achieved the goal?

4B 2. Given a room full of people, what is the basis on which I will separate them into two classes: Those who have achieved the goal and those who have not?

4B 3. How will I recognize and measure goal achievement when I see it?

4C. Now, describe each behavior. Do this in a statement that identifies the manner (or extent) of the behavior that is required to achieve the goal. For example:

4C1, Behavior 1: “In order for me to achieve my goal of disciplining my daughter without becoming angry, I will wait until she has finished talking to ensure I hear her side of the story.”

4C2, Behavior 2: “In order for me to achieve my goal of disciplining my daughter without becoming angry, I will ask for clarification before I make a decision regarding discipline.”

Repeat this statement for each behavior on your list. This step helps you to establish the criteria by which you will measure your success in reaching the goal.

4D. Now, look at your behaviors again. Consider this: If someone else performed the behaviors you have outlined, would you be willing to say that person has achieved your goal? Can you answer “yes” to this question for each of the behaviors you listed above in Part 4C? If not, modify the descriptions of the behaviors until you can say, “YES.” The answer to Part 4D is YES or NO. Do this over until you can state YES as the answer for each of the behaviors you have listed in 4C above. Explain why these behaviors would exemplify the attainment of your goal.

4E. Conclude with a clearly identified statement of the communication behaviors you intend to implement to achieve your interpersonal communication goal. Be specific. What new people? Where will I meet them? When will I meet them? How many do I want to meet? How often? What will I say when I meet them? How will I say it? What do I typically do in these situations that I want to avoid?

Report for CCC Part 4:

In this section you are to work through four steps to arrive at a clear statement of the behavioral goals related to your interpersonal communication project. Use the process described in this week’s Course Project tab as a framework for this narrative, and include in Part 4 of your report the following items:

4A through 4D. Provide a detailed outline of your movement through these four steps.

4A. Restate your goal for this project:

· 4A 1. Write down your original goal from CCC Part 1E.

· 4A 2. Write down what you think your updated goal for this project should be now. It may be the same, slightly modified or totally different from Part 1E.

· 4A 3.Why is your goal the same as CCC Part 1E, or why did it need to be changed?

4B. Answer these questions:

· 4B 1.What must a person be saying and/or doing for me to say that he/she has achieved my goal?

· 4B 2. Given a room full of people, what is the basis on which I will separate them into two classes: Those who have achieved my goal and those who have not?

· 4B 3. How will I recognize and measure my goal achievement when I see it?

4C. State your goal in specific behavioral terms. What new people? Where will I meet them? When will I meet them? How many do I want to meet? How often? What will I say when I meet them? How will I say it? What do I typically do in these situations that I want to avoid?

· 4C 1.Behavior 1: “In order for me to achieve my goal of …, I will . . .

· 4C 2. Behavior 1: “In order for me to achieve my goal of …, I will . . .

· 4C 3. Behavior 1: “In order for me to achieve my goal of …, I will . . .

4D. YES or NO (Do this over until the answer is YES.) Explain why these behaviors would exemplify the attainment of your goal.

4E. Copy your goal from 4A2 and then add all your specific behaviors from 4C.Conclude with a clearly identified statement of the communication behaviors you intend to implement to achieve your interpersonal communication goal. Be specific.

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